Mark & Lachance
Our Team
Mark & Lachance's team works according to its values and mission to improve people's quality of life. You will find our staff committed, professionnals and attentive.
Welcome
Our customer service reflects the harmony you will find at Mark & Lachance. You will meet smiling, warm people, dedicated to offering you a pleasant experience.
Our Hearing Care Professionals
Céline
I chose the field of hearing aids, thanks to my mother, who was diagnosed with meningitis at the age of 12, and who lived well despite the obstacles caused by her hearing loss.
After my hearing aid studies in 1987, I joined the clinic of Mr. Ian Mark. I immediately liked the way he worked with patients. He taught me a lot and I really appreciate it. Over time, I took on more responsabilities and acquired the clinic.
What gives me the greatest pleasure in my job is that we make a difference in people's lives every day. At Mark&Lachance, we strive to improve the quality of life of all the people around us, and I feel that each of us really do so.
My basic value is respect, I believe that if we act with respect towards our peers and ourselves, everything is accomplished in harmony and with pleasure.
Céline Lachance
Delphine
What led you to do become a hearing care professional?My grandparents wear hearing aids, which allowed me to discover this area and give me the desire to help others around me so they can hear better and thrive in their social life.
What do you like most about Mark & Lachance?The warm family atmosphere of Mark & Lachance and the spirit of mutual support found within the team, as well as Mark & Lachance's mission to improve the quality of life of all the people around us.
What do you like most about your work?Helping people around me by improving their quality of life.
What values are most dear to you?Perseverance and integrity.
Marie
What led you to do become a hearing care professional?These different aspects united in one profession: technology, humanity, as well as the diversity of the cases encountered.
What do you like most about Mark & Lachance?Teamwork and the fact that we do everything we can to respect the patients’ wishes.
What do you like most about your work?Helping people to communicate and preserve their social bonds.
What value is most dear to you?Trust.
Antoine
What led you to do become a hearing care professional?The paramedical, technical and human aspect of the profession.
What do you like most about Mark & Lachance?The fact that our priority is to help the person in front of us, no matter how.
What do you like most about your work?Meeting different people every day and improving their welfare.
What values are most dear to you?Empathy and respect for others.
Administration
Jean-Marc
What do you like most about Mark & Lachance?The enthusiasm and dedication of each team member to serve the patients as if they were members of their family.
What do you like most about your work?Helping people and giving them a warm and pleasant experience.
What value is most dear to you?Customer focus; that all our services are offered while focusing on the patient and respecting everyone.
What brought you to Mark & Lachance?The human aspect, patients really appreciate what we do for them. I like the fact that we can really improve people's quality of life.